Receptionist Santa Ana (Full Time)

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ICC Collision Center in Santa Ana, CA is looking for the following:

Receptionist (Collision Center) California

Overview: A high degree of respect and professionalism is expected towards all interactions with customers, employees, guests and vendors. Situational awareness means understanding that behavior when customers are within sight or earshot must be professional at all times. They hear and see what we are doing and we must understand their perceptions of our behavior become the reality of their experience at ICC. Monitor the area for this behavior and report as needed. The ability to functionally multi-task while maintaining attention to detail along with keeping documentation that supports the timeliness, completion of assigned tasks and problem reporting are required. Excellent communication skills are also a requirement of this position.

Primary responsibilities:

  • Prompt, courteous and friendly greeting of every customer both by phone and in person.
  • Maintain a professional demeanor at all times and maintain situational awareness.
  • Maintain working knowledge of scheduled appointments and customers in the reception.
  • Direct all calls to the appropriate party and maintain knowledge of persons on and off premises.
  • Open, prepare and maintain complete and accurate information in DR and RO Files.
  • Verify and prepare accurate daily deposits.
  • Verify invoice postings match in CCC Information Service (CCC1) with actual hard copies
  • Transpose repair estimates as needed.
  • Maintain a secure, safe organized and clean work area.
  • Learning track to assist and back up Office Manager.
  • Prompt notice to the Office Manager should any problems develop.
  • Maintain standards as presented in the ICC Employee Handbook

Hours:

Monday through Friday 8am to 5:30pm and Saturday from 9am-12pm.

Please send resume and cover letter to:  NHojati@ICCGroups.com

We look forward to hearing from you!

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Matching your car’s color after a collision

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When you need body work done it’s normally due to an accident.  Color matching can end up being an issue, and after an accident you don’t want or need another issue.  We find that many time we bring our red car to a body shop after an accident and what happens?  We get the car back with 2 different shades of Red!  Now that’s a problem in our eyes.
ICC Collison Centers knows paint preparation is a critical step in the refinishing process of every vehicle. Color matching can be one of the most challenging parts of that process.  That is why we have only the best technicians and paint specialist.  We carefully prepare all panels for paint.  They are primed and sealed to assure a good adhesion when the top & clear coats of paint are applied.
The paint of today really doesn’t fade much.  The clear-coat covered with air born contaminates causing the finish to look faded and dull.
Each manufacturer has its own color pallet. Each has their own color code there are variants, meaning there is shading differences from batch to batch between paint suppliers and this is still considered to be the same color.
Determining which variant is on a vehicle is done by rubbing with an abrasive paste and then polished to remove the air-born contaminants.  It is then scanned with a color matching camera that helps narrow down the color variant.
Once the variant is found a text mix is done and confirmed if it is a match or not.  Once the match is confirmed and the panel(s) are painted the real magic begins.  This magic is called blending and even the slightest things can have an effect on color matching humidity, temperature etc.  Most of which are out of the painters control.  The final stage means the color will be gradually “blended” into the surrounding panels.  When finished the human eye is not able to see any different from the surrounding finish.
ICC Collision Centers has 4 locations to serve you.
We have the experience and technology to handle each repair with precision.  Check out our work and then give us a call!
ICC Collision Centers
HQ in Santa Ana California
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The Most Common Causes of Auto Collisions

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During the Summer more people are on the road.  Traffic is heavier and we travel greater distances.  All of this extra time on the roads increases our chances of being involved in a collision.  Statistics show young drivers are more likely to have a collision but it doesn’t make the rest of us immune.  We share the roads with drivers young and old and we can all be affected by the mistakes of others.  ICC Collison Centers wants all of us to come back alive so here are some of the common causes of collisions.

Being distracted while driving

Cell phones, texting while driving, eating and passengers are all common distractions.  While some can be totally eliminated (texting, cell phone and food) others cannot, such as passengers.  If you have small children you know it is impossible to not be distracted at least a tiny bit.  Crying, temper tantrums or fighting amongst siblings is not something you can just ignore at will.  Sometimes the best you can do is pull into a safe location, address the situation and then resume your drive.  Cell phones, texting and eating while driving is easily avoided and there is never an excuse to do them while driving.  Remember it is not just you on the roads and if you have a collision chances are you will involve at least one other vehicle.

Taking risks

Ignoring traffic signals or speed zones, changing lanes without using signals or checking blind spots all are considered “risky behavior”.  The difference in risky behavior and distracted driving is choice.  You make a choice to drive in an unsafe manner whereas distracted driving is often the result of ignorance.

Speeding

Most of us speed occasionally but teens do so at a much higher rate.  Teens don’t have a good sense of how a cars speed can affect their response time.   On average teens drive faster than all other drivers as a whole.  In 2008 studies show that 37% of fatal crashes with 16-20 year old male drivers involved speeding.

Driving under the influence

As long as there has been cars on the roads there has been a problem with driving under the influence.  The laws nationwide have become harsher for drivers over the limit.  During the holiday season this is a major problem.  We all know when we have had too much to drink.  There is no excuse for anyone to get behind the wheel while intoxicated.  Call a taxi, a friend or a parent but do NOT get behind the wheel drunk….period!

Tailgating

Following too closely seriously reduces your response time.  It makes the driver in front of you uncomfortable and is an all-around bad idea.  If the driver in front of you has to break quickly chances are you will not have enough time to stop without colliding into the back of their vehicle.  99% of the time you will be deemed at fault and will be ticketed.  This is a common error teenagers make.  Statistics show female drivers between the ages of 16-21 are more likely to tailgate compared to drivers over the age of 22.

Driving drowsy

Driving when you are extremely tired can be as dangerous as driving under the influence.  During the holiday season when we are all on the go to family gatherings or company parties we are all tired.  Knowing when we are just too tired get behind the wheel can save not only your life, your passenger’s lives and the lives of countless others on the road.

ICC Collision Centers has several locations to serve you if you do have a collision.  Our goal is to not only be here for you if you vehicle needs repairs but to educate you in the common reasons collisions happen.  If we all take a few moments before we get behind the wheel to determine if we are ready for that trip we could save thousands of lives.

ICC Collision Centers wants you to know the dangers of driving at any time of the year.  Do your part this summer season to make our roads a safer place.  Pay attention and always be alert!

ICC Collision Centers

3131 Standard Avenue

Santa Ana, California 92705

Self Driving Cars: The Future of the Automotive Industry

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So I’m sure you have heard all the talk about driverless cars and also heard the views of those who are against the prospect of a computer being in control of the machines we love so much.

Are we really going to trust that artificial intelligence will get us where we need to go and do it in the safest manner possible? I can tell you that we are on the verge of that prospect being reality. But have you ever stopped to consider what life with driving might be like? Imagine for a minute what your morning commute might be like if you were able to actually do work on your way to the office. Instead of fighting traffic, what if you were able to start your workday before you get to the office?   

Gone will be the days of road rage and morning collisions which only make your commute longer. Imagine sitting in your car office and getting actual work done. Sit back, relax, and let the car do the driving. Think about our cars communicating with each other and no longer will we need to give the car in front of us adequate breaking distance. Our cars will be able to run closely together in front and behind virtually eliminating traffic jams. The human element will be gone and we can let the computers do the talking. Family trips will actually be fun when the whole family can spend quality time together instead of Mom or Dad being stressed out of making the wrong turn or missing an exit. Soon we will just enter our destination, and the car will do the rest.  There is no doubt we are closer than ever to this being a reality.

In the meantime people will continue to get into car accidents, and when you do, ICC will be right there to fix the damage.

ICC Collision Centers

3131 Standard Ave

Santa Ana, California

Icccollision.com

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What is the Difference Between a bumper to bumper and power train warranty?

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If you’re looking to purchase a car, you’ll find that many certified pre owned or new cars offer 2 major types of warranties: a powertrain warranty as well as a bumper-to-bumper warranty. Obviously, there are several other warranties, for instance a corrosion warranty; however these would be the 2 most significant simply because they cover by far the most components inside your car. What exactly makes bumper-to-bumper warranties and powertrain warranties so different? Below you will find almost everything you’ll want to know.

What’s Covered With a Powertrain Warranty?

This is a warranty on components of the car’s propulsion system, like the engine, transmission and other associated pieces including the differential. Powertrain warranties also often cover almost anything involved in bringing energy or power for the wheels.

It’s important to note that not everything in this new car is covered simply with a powertrain warranty. Some parts are thought to be “wear items,” meaning they are designed to wear down; therefore any type of warranty simply will not purchase their substitution. These include the clutch & the battery as well as certain drive belts & fluids.

What exactly is covered under a Bumper-to-Bumper Warranty?

A bumper-to-bumper warranty, aka comprehensive warranty, covers all things starting with the front bumper and ending with the back bumper, this excludes the bumpers themselves of course, that are considered body panels and are not covered. Extra coverage beyond the powertrain warranty includes items including the car’s electronics, its music system, its AC system, certain suspension pieces & more. Since bumper-to-bumper warranties cover far more than powertrain warranties, they often times do not last as long.

But try not to think any warranty covers everything simply because it advertises on its own as “bumper to bumper.” Many wear parts are excluded from the bumper-to-bumper warranty.

What is the Difference Really?

Essentially, a powertrain warranty was created to cover only the car’s powertrain, which is a car’s biggest & most expensive component. Meanwhile, the bumper-to-bumper warranty covers almost every thing such as the powertrain, the suspension, the electronics, & more. As a result, a bumper-to-bumper warranty is exactly what you’ll want more than anything, in the event your bumper-to-bumper warranty expires or your used car program only offers powertrain protection, you can be confident understanding the majority of your car’s costly systems will be covered by the powertrain warranty.

In the event that you have a traffic collision, regardless of which type of warranty you purchased, make sure to take your vehicle to a reputable body shop or collision center such as ICC Collision Centers

ICC Collision Centers

3131 Standard Ave

Santa Ana California

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