Receptionist (Collision Center) Avondale Arizona

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ICC Collision Center in Avondale Arizona is looking for the following:

Receptionist (Collision Center) Avondale Arizona

Overview: A high degree of respect and professionalism is expected towards all interactions with customers, employees, guests and vendors. Situational awareness means understanding that behavior when customers are within sight or earshot must be professional at all times. They hear and see what we are doing and we must understand their perceptions of our behavior become the reality of their experience at ICC. Monitor the area for this behavior and report as needed. The ability to functionally multi-task while maintaining attention to detail along with keeping documentation that supports the timeliness, completion of assigned tasks and problem reporting are required. Excellent communication skills are also a requirement of this position.

Primary responsibilities:

  • Prompt, courteous and friendly greeting of every customer both by phone and in person.
  • Maintain a professional demeanor at all times and maintain situational awareness.
  • Maintain working knowledge of scheduled appointments and customers in the reception.
  • Direct all calls to the appropriate party and maintain knowledge of persons on and off premises.
  • Open, prepare and maintain complete and accurate information in DR and RO Files.
  • Verify and prepare accurate daily deposits.
  • Verify invoice postings match in CCC Information Service (CCC1) with actual hard copies
  • Transpose repair estimates as needed.
  • Maintain a secure, safe organized and clean work area.
  • Learning track to assist and back up Office Manager.
  • Prompt notice to the Office Manager should any problems develop.
  • Maintain standards as presented in the ICC Employee Handbook

Please send resume and cover letter to:  NHojati@ICCGroups.com

We look forward to hearing from you!

Matching your car’s color after a collision

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When you need body work done it’s normally due to an accident.  Color matching can end up being an issue, and after an accident you don’t want or need another issue.  We find that many time we bring our red car to a body shop after an accident and what happens?  We get the car back with 2 different shades of Red!  Now that’s a problem in our eyes.
ICC Collison Centers knows paint preparation is a critical step in the refinishing process of every vehicle. Color matching can be one of the most challenging parts of that process.  That is why we have only the best technicians and paint specialist.  We carefully prepare all panels for paint.  They are primed and sealed to assure a good adhesion when the top & clear coats of paint are applied.
The paint of today really doesn’t fade much.  The clear-coat covered with air born contaminates causing the finish to look faded and dull.
Each manufacturer has its own color pallet. Each has their own color code there are variants, meaning there is shading differences from batch to batch between paint suppliers and this is still considered to be the same color.
Determining which variant is on a vehicle is done by rubbing with an abrasive paste and then polished to remove the air-born contaminants.  It is then scanned with a color matching camera that helps narrow down the color variant.
Once the variant is found a text mix is done and confirmed if it is a match or not.  Once the match is confirmed and the panel(s) are painted the real magic begins.  This magic is called blending and even the slightest things can have an effect on color matching humidity, temperature etc.  Most of which are out of the painters control.  The final stage means the color will be gradually “blended” into the surrounding panels.  When finished the human eye is not able to see any different from the surrounding finish.
ICC Collision Centers has 4 locations to serve you.
We have the experience and technology to handle each repair with precision.  Check out our work and then give us a call!
ICC Collision Centers
HQ in Santa Ana California
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The Most Common Causes of Auto Collisions

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During the Summer more people are on the road.  Traffic is heavier and we travel greater distances.  All of this extra time on the roads increases our chances of being involved in a collision.  Statistics show young drivers are more likely to have a collision but it doesn’t make the rest of us immune.  We share the roads with drivers young and old and we can all be affected by the mistakes of others.  ICC Collison Centers wants all of us to come back alive so here are some of the common causes of collisions.

Being distracted while driving

Cell phones, texting while driving, eating and passengers are all common distractions.  While some can be totally eliminated (texting, cell phone and food) others cannot, such as passengers.  If you have small children you know it is impossible to not be distracted at least a tiny bit.  Crying, temper tantrums or fighting amongst siblings is not something you can just ignore at will.  Sometimes the best you can do is pull into a safe location, address the situation and then resume your drive.  Cell phones, texting and eating while driving is easily avoided and there is never an excuse to do them while driving.  Remember it is not just you on the roads and if you have a collision chances are you will involve at least one other vehicle.

Taking risks

Ignoring traffic signals or speed zones, changing lanes without using signals or checking blind spots all are considered “risky behavior”.  The difference in risky behavior and distracted driving is choice.  You make a choice to drive in an unsafe manner whereas distracted driving is often the result of ignorance.

Speeding

Most of us speed occasionally but teens do so at a much higher rate.  Teens don’t have a good sense of how a cars speed can affect their response time.   On average teens drive faster than all other drivers as a whole.  In 2008 studies show that 37% of fatal crashes with 16-20 year old male drivers involved speeding.

Driving under the influence

As long as there has been cars on the roads there has been a problem with driving under the influence.  The laws nationwide have become harsher for drivers over the limit.  During the holiday season this is a major problem.  We all know when we have had too much to drink.  There is no excuse for anyone to get behind the wheel while intoxicated.  Call a taxi, a friend or a parent but do NOT get behind the wheel drunk….period!

Tailgating

Following too closely seriously reduces your response time.  It makes the driver in front of you uncomfortable and is an all-around bad idea.  If the driver in front of you has to break quickly chances are you will not have enough time to stop without colliding into the back of their vehicle.  99% of the time you will be deemed at fault and will be ticketed.  This is a common error teenagers make.  Statistics show female drivers between the ages of 16-21 are more likely to tailgate compared to drivers over the age of 22.

Driving drowsy

Driving when you are extremely tired can be as dangerous as driving under the influence.  During the holiday season when we are all on the go to family gatherings or company parties we are all tired.  Knowing when we are just too tired get behind the wheel can save not only your life, your passenger’s lives and the lives of countless others on the road.

ICC Collision Centers has several locations to serve you if you do have a collision.  Our goal is to not only be here for you if you vehicle needs repairs but to educate you in the common reasons collisions happen.  If we all take a few moments before we get behind the wheel to determine if we are ready for that trip we could save thousands of lives.

ICC Collision Centers wants you to know the dangers of driving at any time of the year.  Do your part this summer season to make our roads a safer place.  Pay attention and always be alert!

ICC Collision Centers

3131 Standard Avenue

Santa Ana, California 92705

What determines whether or not your car is a total loss after an accident?

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Have you been involved in a car accident and unsure of how much damage was actually done to your vehicle?  Your insurance company will send an appraiser out to assess the damage for repairs but if the damage is great, you may have a totaled car on your hands.

What does a totaled car mean?

It means the damage is so severe; it will cost your insurance company more money to repair. Insurance companies aren’t going to spend more money than they have to so if your vehicle’s repairs cost more than 70% of the value of the vehicle, they will most likely total the car. Older cars are especially prone to being totaled in an accident as replacement parts can be difficult to find or worse yet, expensive. There are also other factors in totaling a car such as damage to the vehicles frame. The force of impact in an accident can do structural damage to a car and cause the frame to twist or buckle. Your insurance company may determine that structural damage to the frame is too great to repair and therefore the car is a “total” loss.

In these instances, it is important that you take your vehicle to an experienced and reputable collision center such as ICC Collision. We have years of experience in collision repair and we’ll work closely with your insurance company to make sure all repair are performed to put your vehicle back to factory specifications.

When you have your car taken to one of our collision centers, you can rest assured that we are on your side to make sure the insurance company can assess the damage and offer the best scenario to get you and your car back on the road as soon as possible.  If your car is totaled you will then be paid by your insurance company and you can then begin the search for your new ride.

If your car is not totaled, we will have our trained technicians working on getting you back in the driver’s seat and safely back on the road.  Contact ICC Collision Centers at one of our Four Locations in California and Arizona.

ICC Collision Centers

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Car Accidents in the US. Top 3 Causes

Barbie distracted while driving

Now more than ever before, Americans are on this search for pretty much everything. Excessive multi- tasking is more typical today than it has ever before been in history. With more people using email, texting, phone calls & the massive shift toward relentless communication, individuals seem to be in a rush to get everything done in a more efficient manner. However when you are considering driving, it is never been more valuable to simply slow down for just a second and breathe. Your life, safety and also the lives of other people all depend on you to make a good choice while behind the wheel of a car.

CAR ACCIDENTS IN AMERICA: TOP 3 CAUSES

Car accidents are a serious epidemic in the United States. Roughly 10 million people get in at least one car accident annually. It is also the major cause of death for teens in The usa according to the CDC and Prevention. There is no denying that car accidents cause needless injury & death, as well as devastation each and every year.

  1. Driving Drunk

Driving under the influence is one of the most harmful behaviors on the road today. Over 1.41 million drivers were arrested in 2014 based on mere suspicion of DUI. MADD aka Mothers Against Drunk Driving – has estimated that 300,000 occurrences of driving while intoxicated occur daily. It goes without saying that driving while intoxicated is hazardous and negligent. Crashes that occur by way of drunk driving are totally preventable. Play your part in protecting yourself and others by continually designating a sober driver with plenty of forethought. Pre-pay and arrange for your taxi or uber ride before even deciding to go out. Just as well, hid your friends’ keys if you suspect they might be too intoxicated to drive.

  1. Speeding or Driving Above the Speed Limit

Every little thing around us is based on the lure of quick convenience. Drive-thrus, ATMs, as well as corner stores are a few examples of society’s need to be speedy and fast paced. Howeverwhile on the road, speed is undoubtedly deadly. Speeding is among the most prevalent causes of car accident today, according to the U.S. DOT. Speeding contributes to about a third of automobile accidents in America. Give yourself enough time to get where you need to be and simply SLOW DOWN. It is not worth saving Ten minutes for the potential risk of a car accident where you or another driver could potentially lose their life.

  1. Driving While Distracted

Driving While Distracted continues to be the number one leading cause of car accidents in the United states. Talking on the phone, reading, eating, texting and talking are only a few of the ways drivers get distracted when driving. Drivers who use a hand-held device are 4 x more likely to get into a car accident than drivers that pay attention to the road they are driving on. Individuals who text message while driving are 23 times more likely to get into an accident. Do not risk your safety or the safety of others. Put everything down and take notice to the road ahead. It is truly the most important thing that can be done today to lower your risk of getting yourself into a car accident.