Receptionist (Collision Center) Avondale Arizona

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ICC Collision Center in Avondale Arizona is looking for the following:

Receptionist (Collision Center) Avondale Arizona

Overview: A high degree of respect and professionalism is expected towards all interactions with customers, employees, guests and vendors. Situational awareness means understanding that behavior when customers are within sight or earshot must be professional at all times. They hear and see what we are doing and we must understand their perceptions of our behavior become the reality of their experience at ICC. Monitor the area for this behavior and report as needed. The ability to functionally multi-task while maintaining attention to detail along with keeping documentation that supports the timeliness, completion of assigned tasks and problem reporting are required. Excellent communication skills are also a requirement of this position.

Primary responsibilities:

  • Prompt, courteous and friendly greeting of every customer both by phone and in person.
  • Maintain a professional demeanor at all times and maintain situational awareness.
  • Maintain working knowledge of scheduled appointments and customers in the reception.
  • Direct all calls to the appropriate party and maintain knowledge of persons on and off premises.
  • Open, prepare and maintain complete and accurate information in DR and RO Files.
  • Verify and prepare accurate daily deposits.
  • Verify invoice postings match in CCC Information Service (CCC1) with actual hard copies
  • Transpose repair estimates as needed.
  • Maintain a secure, safe organized and clean work area.
  • Learning track to assist and back up Office Manager.
  • Prompt notice to the Office Manager should any problems develop.
  • Maintain standards as presented in the ICC Employee Handbook

Please send resume and cover letter to:  NHojati@ICCGroups.com

We look forward to hearing from you!

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Dropping your Vehicle off for Collision Repair : Q & A

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We all have questions while our vehicle is in the body shop.  You have been through enough, you shouldn’t have to have unanswered questions!  ICC Collision Center does it’s best to keep you informed during the repair process.  Here are some common questions & answers that may arise during the repair process. 
If My Car’s Frame Is Bent is it a Total Loss?
  1. No – The car is only a total loss when the cost of repairs exceeds the insurance company’s determined value of vehicle. Today most cars are built using unibody construction. Along with state-of-the-art computer measuring system and our skilled technicians we can get the vehicle back to factory specs. If the damage is extensive sections of the body can be replaced to bring it into factory specifications.
Can You Match The Paint Color?
  1. Yes- ICC has invested in the finest paint system available and are constantly upgrade its technology and equipment to ensure that the color matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I Wash My Car?
We have recommendations and precautions for the first 30 days!
Do- Hand wash your car with cool water and mild car washing solution.  Use a clean soft cloth or sponge, always use clean fresh water.  Always wash your vehicle in the shade.
Don’t- Use a commercial car wash.  Stiff brushes or sponges could damage the surface.  Do not “dry wipe” your vehicle as this can scratch the finish.  Do not drive on gravel roads. Avoid areas where birds are likely to leave droppings on the car.  The high acid content can damage a newly finished surface.  This is also true for tree sap, gasoline, oil, antifreeze, transmission fluid, windshield solvent.  Do not scrape snow or ice from a newly painted surface.
For the first 90 days do not wax or polish the vehicle.
ICC Collision Centers want your vehicle to look perfect just as you do.  Answering all of your questions helps alleviate undue stress and anxiety.  Giving you tips on how to take care of your newly painted vehicle will ensure it will look beautiful for years to come!  If you have more questions just check out our question and answer area HERE.
ICC COLLISION CENTERS
Santa Ana
3131 S Standard Ave
Santa Ana, CA 92705
888-894-4079 phone
714-444-0300 fax

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I wrecked my car, now what?

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No one ever plans on having an accident, but every day thousands of car accidents happen.  The most important thing is no one is injured, but what about your vehicle?  What is the next step to getting your vehicle back on the road?  ICC Collision Center will guide you, step by step, through the repair process.
The first step in the repair process is the estimate.  In this process the vehicle is inspected and relevant data is entered into the estimate computer system.  All of this data is compiled that will determine the cost of repairs.  There are times when there is hidden damage that can’t be seen until the vehicle is disassembled.
Second step is where the insurance company reviews the estimate.  There could be some negotiations on the price and procedures required to complete the repairs.  The insurance company will determine if the vehicle is even repairable.  Once this is completed the actual repair process can begin.
Step three is where disassembly happens and this is where hidden damage is found.  If additional damage is found there will need to be an insurance re-inspection and ordering additional parts.
Step four, parts are ordered and availability is checked.  If a part needs to be specially ordered the order will be places as soon as possible.  The repair process cannot begin until all structural parts are received.
Step five– In the structure repair area, the unitized body is returned back to the factory specification.  ICC Collision center uses a sophisticated measuring system in all phases in this area.  A computer based measurement system is used to analyze the frame, this assures an accurate repair.
Step 6– All exterior panels and all metal finishing is performed.  This is where your vehicle begins to come back to life and from here your vehicle will go to the paint prep department.
Step 7 is paint preparation.  This is a critical step in the refinishing process.  All panels are prepared for paint, primed and sealed to assure good adhesion when the final top color and clear coats are applied.-
Step 8 Final moldings and detail pieces are put back on your vehicle.  All systems are checked during this process.  Your vehicle is almost complete and ready for delivery!
Step nine– During the repair process your vehicle gets dusty.  It will be cleaned, road tested to ensure that everything is working properly.  Then a final inspection will ensure your vehicle is restored to its pre-accident condition.
Step 10– Delivery!  This is where you are reunited with your vehicle, the bill is explained and the final paperwork is completed.  You drive away in your vehicle that is now restored to its pre-accident condition!
ICC Collision Center knows having an accident can be very traumatic!  With experience and knowledge of auto body repairs we get you back on the road as quickly as possible.

Auto Repair Stages: Post Collision

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When you have an accident the police come and take statements, the tow truck comes and hauls away your car.  Now what? What happens when the auto body shop gets your car?  ICC Collision shows you the repair process, step by step.
Step One-  In the Estimate Process area the vehicle is inspected and relevant data is entered into estimate computer systems. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that cannot be seen until after the vehicle is disassembled.
Step 2: Once the estimate is completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.
Step 3:  In Disassembly hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts
Step 4:  The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process cannot begin until the shop receives all of the structural parts
Step 5:  In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the frame of your vehicle. This system assures an accurate repair.
Step 6:  The Body Repair department replaces exterior panels and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.
Step 7: Paint preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.
Step 8: Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
Step 9: During the repair process the vehicle accumulates dust from the repairs. It will be cleaned. It will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its’ pre-accident condition.
Step 10: Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paperwork is completed. The customer drives away in the vehicle that has been restored to its’ pre-accident condition.
ICC COLLISION CENTERS
3131 S Standard Ave Santa Ana, CA 92705
(714) 444-3100
icccollision.com

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How to Choose the Right Body Shop after an Accident

icc collisionYou’ve been in an accident. You watched as your car was towed away looking like a twisted piece of metal. You wonder if it is ever going to be the same. Will the paint match when it is done? Will it shake rattle and roll while driving down the highway? Here are some tips to make sure your body shop gets your car back to you looking and feeling like new again.
Choose a Reliable Body Shop
The key to getting your car fixed and back to you like new in the first place is to choose your own body shop. Don’t let the insurance company or anyone else decide for you where to take your car to be repaired. Ask your friends who they used and if they were satisfied with the results. Do your homework.
Have a Clear Understanding Up Front
The process of having your car fixed right starts as soon as it gets dropped off at the body shop. Get everything in writing before the repair begins and be clear on what will be done. Be sure the shop  will warranty their work when finished.
Picking Up The Repaired Vehicle
Any reputable collision shop will go through the estimate with you and walk you through everything that was done to your car. Shops that care will make sure every bolt is replaced, scratch repaired and it is clean, vacuumed and ready to hit the road. There should be no dirt or dust left in or outside of the car. 
Final Inspection
Take a close look at the repaired part of the vehicle. Look for any gaps between body panels. If the gaps are uneven it could be a sign of panels not being aligned correctly or substandard parts. Always make sure the doors open and close properly. Always turn on the headlights to make sure the light beams are aligned if your car was hit in the front.  If the frame had to be pulled, be sure it looks straight and pay attention when driving it on the highway.
Blending and Matching Paint Colors
An excellent painter will be sure that there is no change from the front to the back door. You don’t want your car to look like it is two or three different colors. Be sure to pick it up during the day when you can see if the paint matches the original shade of the vehicle. Also, be sure to check for specks of dirt or runs in the paint.
A great shop stands by its work and makes sure when you drive your car away that it is restored to it’s pre-accident condition. That’s exactly what takes place at ICC Collision Centers. We guarantee our work and your happiness!
If you’re in an accident call us at 888-894-4079 for a free estimate today.
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