ICC Collision Center in Avondale Arizona is looking for the following:
Receptionist (Collision Center) Avondale Arizona
Overview: A high degree of respect and professionalism is expected towards all interactions with customers, employees, guests and vendors. Situational awareness means understanding that behavior when customers are within sight or earshot must be professional at all times. They hear and see what we are doing and we must understand their perceptions of our behavior become the reality of their experience at ICC. Monitor the area for this behavior and report as needed. The ability to functionally multi-task while maintaining attention to detail along with keeping documentation that supports the timeliness, completion of assigned tasks and problem reporting are required. Excellent communication skills are also a requirement of this position.
- Prompt, courteous and friendly greeting of every customer both by phone and in person.
- Maintain a professional demeanor at all times and maintain situational awareness.
- Maintain working knowledge of scheduled appointments and customers in the reception.
- Direct all calls to the appropriate party and maintain knowledge of persons on and off premises.
- Open, prepare and maintain complete and accurate information in DR and RO Files.
- Verify and prepare accurate daily deposits.
- Verify invoice postings match in CCC Information Service (CCC1) with actual hard copies
- Transpose repair estimates as needed.
- Maintain a secure, safe organized and clean work area.
- Learning track to assist and back up Office Manager.
- Prompt notice to the Office Manager should any problems develop.
- Maintain standards as presented in the ICC Employee Handbook
Please send resume and cover letter to: NHojati@ICCGroups.com
We look forward to hearing from you!
By guest blogger Tony Blue, public relations
Motorcycle enthusiasts know there’s nothing like being out on the open road with the throttle in your hand and the wind at your back. Riding a motorcycle brings on an overwhelming sense of freedom, exhilaration and excitement. But riding a motorcycle also comes with an abundance of safety concerns. The first and foremost safety concern starts with having a great understanding of your bike and its parts, which will ultimately keep you and your bike upright and safe.
The most important motorcycle parts are the brakes – a rider’s best friend. Experienced riders know never to apply the back brakes exclusively when riding a bike. As kids, we were taught to use the back brake on bicycles, because the front brake was usually a little bit tighter and caused the bike to stop too abruptly. Motorcycles are much different. The front brake on a cycle reduces speeds with greater efficiency and smoother stopping power.
The back brake on a motorcycle has less stopping power, and can also cause the bike to go into a skid, which can be very dangerous
Over time, the Antilock Brake System (ABS) has trickled over from cars into the cycle world. ABS prevents the wheel from locking up by automatically reducing brake pressure if it detects that a wheel is about to stop rotating, then increasing it again after traction is restored so that the rider can brake fully without the fear of sliding.
An Insurance Institute of Highway Safety (IIHS) Status Report confirms that motorcycles with ABS are 31 percent less likely to be involved in a fatal accident than those motorcycles without ABS. The IIHS is urging the government to make ABS mandatory on all motorcycles. In Europe, motorcycles with an engine displacement larger than 125 cc will be required to have ABS by 2016.
The National Highway Traffic Safety Administration is closely watching how this will play out in Europe. However, cycle manufacturers have been listening. The ABS feature is now a standard option on 22 percent of the 2013 models compared to less than one percent in 2007. The stats suggest that ABS is a lifesaving technology but most riders already know that any technology that helps prevents riders from going down will be embraced by the masses.