Receptionist Santa Ana (Full Time)

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ICC Collision Center in Santa Ana, CA is looking for the following:

Receptionist (Collision Center) California

Overview: A high degree of respect and professionalism is expected towards all interactions with customers, employees, guests and vendors. Situational awareness means understanding that behavior when customers are within sight or earshot must be professional at all times. They hear and see what we are doing and we must understand their perceptions of our behavior become the reality of their experience at ICC. Monitor the area for this behavior and report as needed. The ability to functionally multi-task while maintaining attention to detail along with keeping documentation that supports the timeliness, completion of assigned tasks and problem reporting are required. Excellent communication skills are also a requirement of this position.

Primary responsibilities:

  • Prompt, courteous and friendly greeting of every customer both by phone and in person.
  • Maintain a professional demeanor at all times and maintain situational awareness.
  • Maintain working knowledge of scheduled appointments and customers in the reception.
  • Direct all calls to the appropriate party and maintain knowledge of persons on and off premises.
  • Open, prepare and maintain complete and accurate information in DR and RO Files.
  • Verify and prepare accurate daily deposits.
  • Verify invoice postings match in CCC Information Service (CCC1) with actual hard copies
  • Transpose repair estimates as needed.
  • Maintain a secure, safe organized and clean work area.
  • Learning track to assist and back up Office Manager.
  • Prompt notice to the Office Manager should any problems develop.
  • Maintain standards as presented in the ICC Employee Handbook

Hours:

Monday through Friday 8am to 5:30pm and Saturday from 9am-12pm.

Please send resume and cover letter to:  NHojati@ICCGroups.com

We look forward to hearing from you!

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Receptionist (Collision Center) Avondale Arizona

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ICC Collision Center in Avondale Arizona is looking for the following:

Receptionist (Collision Center) Avondale Arizona

Overview: A high degree of respect and professionalism is expected towards all interactions with customers, employees, guests and vendors. Situational awareness means understanding that behavior when customers are within sight or earshot must be professional at all times. They hear and see what we are doing and we must understand their perceptions of our behavior become the reality of their experience at ICC. Monitor the area for this behavior and report as needed. The ability to functionally multi-task while maintaining attention to detail along with keeping documentation that supports the timeliness, completion of assigned tasks and problem reporting are required. Excellent communication skills are also a requirement of this position.

Primary responsibilities:

  • Prompt, courteous and friendly greeting of every customer both by phone and in person.
  • Maintain a professional demeanor at all times and maintain situational awareness.
  • Maintain working knowledge of scheduled appointments and customers in the reception.
  • Direct all calls to the appropriate party and maintain knowledge of persons on and off premises.
  • Open, prepare and maintain complete and accurate information in DR and RO Files.
  • Verify and prepare accurate daily deposits.
  • Verify invoice postings match in CCC Information Service (CCC1) with actual hard copies
  • Transpose repair estimates as needed.
  • Maintain a secure, safe organized and clean work area.
  • Learning track to assist and back up Office Manager.
  • Prompt notice to the Office Manager should any problems develop.
  • Maintain standards as presented in the ICC Employee Handbook

Please send resume and cover letter to:  NHojati@ICCGroups.com

We look forward to hearing from you!

Matching your car’s color after a collision

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When you need body work done it’s normally due to an accident.  Color matching can end up being an issue, and after an accident you don’t want or need another issue.  We find that many time we bring our red car to a body shop after an accident and what happens?  We get the car back with 2 different shades of Red!  Now that’s a problem in our eyes.
ICC Collison Centers knows paint preparation is a critical step in the refinishing process of every vehicle. Color matching can be one of the most challenging parts of that process.  That is why we have only the best technicians and paint specialist.  We carefully prepare all panels for paint.  They are primed and sealed to assure a good adhesion when the top & clear coats of paint are applied.
The paint of today really doesn’t fade much.  The clear-coat covered with air born contaminates causing the finish to look faded and dull.
Each manufacturer has its own color pallet. Each has their own color code there are variants, meaning there is shading differences from batch to batch between paint suppliers and this is still considered to be the same color.
Determining which variant is on a vehicle is done by rubbing with an abrasive paste and then polished to remove the air-born contaminants.  It is then scanned with a color matching camera that helps narrow down the color variant.
Once the variant is found a text mix is done and confirmed if it is a match or not.  Once the match is confirmed and the panel(s) are painted the real magic begins.  This magic is called blending and even the slightest things can have an effect on color matching humidity, temperature etc.  Most of which are out of the painters control.  The final stage means the color will be gradually “blended” into the surrounding panels.  When finished the human eye is not able to see any different from the surrounding finish.
ICC Collision Centers has 4 locations to serve you.
We have the experience and technology to handle each repair with precision.  Check out our work and then give us a call!
ICC Collision Centers
HQ in Santa Ana California
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The Most Common Causes of Auto Collisions

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During the Summer more people are on the road.  Traffic is heavier and we travel greater distances.  All of this extra time on the roads increases our chances of being involved in a collision.  Statistics show young drivers are more likely to have a collision but it doesn’t make the rest of us immune.  We share the roads with drivers young and old and we can all be affected by the mistakes of others.  ICC Collison Centers wants all of us to come back alive so here are some of the common causes of collisions.

Being distracted while driving

Cell phones, texting while driving, eating and passengers are all common distractions.  While some can be totally eliminated (texting, cell phone and food) others cannot, such as passengers.  If you have small children you know it is impossible to not be distracted at least a tiny bit.  Crying, temper tantrums or fighting amongst siblings is not something you can just ignore at will.  Sometimes the best you can do is pull into a safe location, address the situation and then resume your drive.  Cell phones, texting and eating while driving is easily avoided and there is never an excuse to do them while driving.  Remember it is not just you on the roads and if you have a collision chances are you will involve at least one other vehicle.

Taking risks

Ignoring traffic signals or speed zones, changing lanes without using signals or checking blind spots all are considered “risky behavior”.  The difference in risky behavior and distracted driving is choice.  You make a choice to drive in an unsafe manner whereas distracted driving is often the result of ignorance.

Speeding

Most of us speed occasionally but teens do so at a much higher rate.  Teens don’t have a good sense of how a cars speed can affect their response time.   On average teens drive faster than all other drivers as a whole.  In 2008 studies show that 37% of fatal crashes with 16-20 year old male drivers involved speeding.

Driving under the influence

As long as there has been cars on the roads there has been a problem with driving under the influence.  The laws nationwide have become harsher for drivers over the limit.  During the holiday season this is a major problem.  We all know when we have had too much to drink.  There is no excuse for anyone to get behind the wheel while intoxicated.  Call a taxi, a friend or a parent but do NOT get behind the wheel drunk….period!

Tailgating

Following too closely seriously reduces your response time.  It makes the driver in front of you uncomfortable and is an all-around bad idea.  If the driver in front of you has to break quickly chances are you will not have enough time to stop without colliding into the back of their vehicle.  99% of the time you will be deemed at fault and will be ticketed.  This is a common error teenagers make.  Statistics show female drivers between the ages of 16-21 are more likely to tailgate compared to drivers over the age of 22.

Driving drowsy

Driving when you are extremely tired can be as dangerous as driving under the influence.  During the holiday season when we are all on the go to family gatherings or company parties we are all tired.  Knowing when we are just too tired get behind the wheel can save not only your life, your passenger’s lives and the lives of countless others on the road.

ICC Collision Centers has several locations to serve you if you do have a collision.  Our goal is to not only be here for you if you vehicle needs repairs but to educate you in the common reasons collisions happen.  If we all take a few moments before we get behind the wheel to determine if we are ready for that trip we could save thousands of lives.

ICC Collision Centers wants you to know the dangers of driving at any time of the year.  Do your part this summer season to make our roads a safer place.  Pay attention and always be alert!

ICC Collision Centers

3131 Standard Avenue

Santa Ana, California 92705

10 things to Check before your Road Trip!

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Everyone loves the Summertime.  We have the freedom to drive to different places and explore unknown areas. Going on long Road Trips seems to be something almost every family does together at one point or another during the hot summer months.  But before you leave, you will want to make sure you have taken care of all of the following, so that you don’t get stranded.

 1.  Car Battery

Clean any corrosion build up, and test the cold cranking amps and voltage output to make sure it is at or above the batteries specs.  If below specs, the battery is probably on it’s way out and should definitely be replaced.

2.   Tires

Check pressure for manufactures suggested pressure.  Also look for any damage to the sidewall dry rotting or cracks and/or foreign objects in the tread.  If you find damage or foreign objects in the tread, the tire should definitely be replaced.  Tires that are over 10 years old or have excessive dry rotting should be replaced.

3.  Spare Tire

Even though your spare tire gives you piece of mind, you may want to make sure that it is in the proper condition to be used as a “spare”.   Check the spare’s Tire Pressure as well as the outside of the tire for any damage.  Make sure the jack and lug wrench are functioning properly.  If your vehicle is not equipped with a spare tire, make sure to have a backup such as a spare tire flat kit.  Also make sure that the kit is not expired.  Yes, they do expire.

4.  Fluids

Before leaving on your trip, check to make sure all fluids are at top levels.  Just don’t overfill them.  Make sure to include the oil, transmission, power steering, coolant and windshield washer fluid.

5.  Check Belts and Hose for any Signs of Cracks or Leaks

6.  Check and Make sure the Horn functions Properly

7.  Lights

Make sure all Lights on your vehicle are functioning.  This includes the turn signals, brakes, headlights as well as hazard and interior lights.

8.  Make sure you Windshield does not have any rock chips or cracks

9.  Windshield Wipers

Make certain that the Windshield wipers are functioning at 100% capacity and their cleaning ability is flawless.

10.  Front Bumper

Make sure to check for any obstructions in the grill as well as under the front bumper.

These are just the basics when it comes to auto maintenance prior to a roadtrip.  Depending on the make, model, year and condition of your vehicle, some of these may or may not apply.  Regardless, before venturing out on the road, the most important thing you can do for you and your passengers is make sure that they are safe.  Once Safety is addressed, the Road Trip should go pretty smooth.

Wherever you decide to travel this summer, just make sure to Enjoy!

ICC Collision Centers

3131 Standard Avenue

Santa Ana, California 92705