Collision Repair Q & A

We understand there are a lot of questions when you are having collision repairs done.  So ICC Collision Centers would like to take a little time and answer a few questions you may have.
Here are a few of the common questions our customers ask:
  • If my vehicles frame is damaged is it a total loss?
    No! A vehicle is only a total loss when the cost of repairs exceeds the insurance company’s determined values.
  • Today most vehicles are built using unibody construction.
    Will all parts be ordered before I drop off my car?
  • Yes! We normally order all parts needed for your vehicle when we write the estimate and schedule your vehicle for drop-off a couple days later.
  • If your vehicle is unsafe to drive then we would help you arrange for a rental car as soon as possible. This help provide a quicker turnaround time.
    What about matching my paint color?
  • Absolutely! We’ve made a major investment in the best paint system available and are constantly upgrading its technology and equipment to ensure every paint job matches.
  • We take pride in our ability to match factory finishes.
    Can I get other service word done while it’s in the body shop?
  • Just let your advisor know what work you want done so he/she can make the necessary arrangements.
    Can I get a ride home when I drop off my car?
  • Yes we would be happy to provide that service to you! We want your experience to be a positive one.  We work hard to make sure that happens!
    Can you help me get a rental car?
  • We can help you make the necessary arrangements to get a rental car. Insurance companies only pay for a rental car if you have that option on your policy or if you are the claimant.
ICC Collision Centers always want our customers to know what to expect.  We are always happy to answer any questions you may have.  No one likes surprises, especially when it comes to collision repairs.  With several locations to serve you we are always close by.
If you find yourself in need of a collision repair shop call ICC Collision Centers.  We will answer all your questions and help you through every step of the collision repair process.  Call us today for an estimate.
3131 South Standard Avenue, Santa Ana, CA 92705
(714) 444-0300 |

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